Terms

 

Terms and Conditions valid under the law

Confidentiality/Security.
Personal information such as your name, address, phone number, etc. is treated with complete confidentiality and is used to process your order. Legal requirements for operators' accounts means that we have to keep your personal information for five years. Credit card information is disseminated through Miniperlen.com to PBS through a secure, encrypted SSL connection, and not retained by Miniperlen.com. Personal information transmitted to Miniperlen.com in unencrypted form is stored in a database on a secure server, which is not directly accessable from the Internet. We do not share your personal data with third parties.

Replacement & Returns.
In case you regret your purchase you have 14 days after receipt to return to Miniperlen.com. We do not refund freight costs in connection with returning of a product. When returning an item this must be in the same state as when purchased and in its original packaging. Please enclose a copy of the invoice for the product concerned. Once we receive the product we will exchange this for a similar product or refund the purchasing price to your account.

Claims.
The Danish Sale of Goods Act offers a 24 months period of warranty. Warranty means that as customer you have the right to make complaint of errors or defects occuring in the product within 24 months after purchase. It is however imperative that these defects are not caused by misuse of the product or other damage causing behavior. Wear caused by incorrect use of the item is not eligible warranty. At any errors or omissions arising under normal use of the product, simply contact us as soon as possible. The following options when a claims has been approved are: Replacement of the product or cancellation of your purchase.

Returning of purchase.
Please enclose a copy of the invoice. Have you received a wrong or faulty product please return at the lowest cost possible (stamped letter) and we will refund this cost. If possible, we will send you a new product otherwise we will refund the full amount to your account.

Delivery.
We intend to ship your order as fast as possible within 1 - 4 working days. If this for some reason isn´t possible, we will contact you promptly via email or telephone.

Delivery options
Free delivery - Your order is sent with no charge and at your own risk.

Track and Trace - If you choose this option you pay a fee depending on where in the world you order from. Your order can be traced and is much safer from getting lost.

We reserve the right to inavailability, human or system errors, delivery failures and tax changes.